Our client has multiple sterilization sites across the globe, and audits are performed on a frequent basis to ensure health and safety standards are met. But many of their processes are outdated and inconsistent, and maintained as tribal knowledge.
Prototype available on desktop!
Myself, a Business Analyst, Product Manager, two tech leads and a team of developers — were challenged with building an all-in-one platform to digitally transform our client’s business.
Technicians, scheduling orders to be approved for processing in radiation cells
Operational success managers, overseeing site ongoings and performance
IT professionals, administering the tool on a daily basis
Difficulty gleaning insights on site efficiency and performance at a glance
Inconsistent processes and onboarding practises across sites
Inefficient auditing, and outdated paper trail work order approval processes
A considerable change we made to the interface was going from a calendar component to a custom design. Our original concepts relied on conventional calendar components as a foundation to the solution. But it wasn’t enough to provide technicians with the granularity needed for tasks at hand.
💡
Schedulers design the schedule for sterilizing work orders. They accommodate work order dose range requirements to meet a regulatory standard for sterilization, and must consider the irradiation source decay. It affects how long a work order should be irradiated for to meet required dose specifications.
We shipped two modules within the platform:
Administration module — allowing IT to configure platform users, sites, and log irradiation source activity
Scheduler — providing a seamless integration with data automatically flowing in from Oracle databases, and allowing schedulers to create and send their schedules for approval within one tool
Major reflections were made at our project retrospective, and while the platform was successfully deployed, we didn't come out unscathed! Some challenges we faced, but persevered through below:
Delicate relations existed between client and company prior to my arrival. The project scope and timeline remained rigid, forcing us to even more carefully prioritize with our limited resources.
Due to project-pace-to-scope ratio, finding the right times to solicit design feedback were difficult; I employed various methods to ease participation in this crucial activity.
The level of design maturity on both client and company side were low, creating friction when advocating for effort to be spent on research and design.
Although it was a very difficult project to navigate, I grew the most from it. Now from these learnings, I have a chance to excel working on my next big project! 🌞
