CloudSoft
Digitizing regulated, bulk sterilization processes
Increase consistency in processes & practises across sterilization sites for a regulated industry, and increase visibility into quality control.
The client operates multiple sterilization sites globally, with frequent audits to ensure health and safety compliance. Their processes were outdated and inconsistent, maintained as tribal knowledge. The team was tasked with building an all-in-one platform for digital transformation.
Getting to know the users
Multiple cross-functional user groups needed solutions across different platform modules:
- Scheduling — technicians ordering sterilization processing
- Operations — managers overseeing site performance
- Administration — IT professionals managing the tool
Understanding the problem
Through interviews with five participants using various methods, three key problems emerged:
- Difficulty gleaning insights on site efficiency and performance at a glance
- Inconsistent processes and onboarding practises across sites
- Inefficient auditing, and outdated paper-trail work-order approval processes
Design decisions: incorporate familiarity
We replaced standard calendar components with a custom design. Schedulers needed more contextual data upfront for better decisions around work-order sequencing and irradiation source-decay calculations.
Shipped
Two modules were deployed to 20 international sites: an Administration module (user and site configuration) and a Scheduler module (Oracle database integration with approval workflows).
Features included Suggested Cycle Time recommendations and a redesigned Operator Printout for production-floor legibility.