Screenshot cover of Silver Audio software platform
Speeding up collaboration with one seamless tool

Silver Audio

Audio industry professionals and hobbyists usually juggle various tools for asynchronous collaboration on their working audio files. We help these users achieve a more seamless, asynchronous collaborative experience.

Role and contributions

Designer and co-founders to steer product roadmap

I collaborated closely with the founder, tech lead, and developers. Together, we spearheaded the design and steered the roadmap. I brought the design of our solution from concept to development.

Screenshot of product roadmap in the form of information architecture diagram
We created a map of our intended information architecture and mapped our working roadmap within each page, with the colours signifying design progress.
User interview insights

Solving for users with varying technical knowledge

“Getting all the musical language understood at different levels of technicality between people is a challenge.”
01

Feedback-focused

Users were very focused on the way feedback was provided to their audio projects

02

Note-taking

Users needed ways to write down notes they wanted show to their collaborators

03

Reference tracks

Reference tracks are crucial in the initial stages of an audio project

Identifying the need

84% of interview participants frequently share files with colleagues or friends for feedback

We identified a consistent need for users to share files remotely to collect feedback. Remaining participants weren't in a place in their projects where they wanted to collect feedback yet, but expressed a desire to do so.

People infographic showing 10 out of 12 individuals highlighted (83%)
Design decisions: Getting Feedback-focused

The type of feedback matters

We reprioritized the design to accommodate the space needed for an interface aimed at focused and isolated listening. We went from a single track file, to a track hosting multiple layers/“stem” files.

💡

Stems are layers of audio that professionals put together to form an arrangement of sound or music.

Photograph of initial sketches for Silver Audio platform, showing single track waveform
The original concept featured a single audio track uploaded by the user, with the comment thread both residing in the same column to maximize the feedback view.
Screenshot of Silver Audio wireframe with a new multi-stem layout
We switched the single-track feature to multi-track for focused feedback on a specific layer of audio (e.g., drums), and also moved the comments to a side panel for a simultaneous view of waveforms and feedback.
Design challenges: Improving learnability

Building a mental model that makes sense

After conducting usability sessions with 4 users on our alpha build, we noticed that users began to struggle with building an accurate mental model once being asked to create a new version of their track.

Screenshot of Silver Audio platform and original design for versioning located in the top right tab
Participants interacting with the Versions tab on the top right got confused about how new versions of a file would be added.
Screenshot of Silver Audio platform with a new placement for versioning feature, with a dialogue opening and access from a chip component next to the track name
To better match the visual hierarchy with our intended information architecture we moved the access location to the versions closer to track to more associate tracks with versions.
Current state

Soft-launch with public beta

The latest design iterations are continuing to be implemented into production, with small changes receiving exposure to our public beta users.

Update coming soon!

I'm currently in the process of adding in some of our latest design decisions to this case study! Stay tuned for more.

Lessons learned

Ongoing challenges to overcome

Our team is still chugging along, with many improvements to come. In the mean time, I've already overcome (and am still overcoming) multiple challenges and obstacles along this journey with Silver Audio!

Over-scoping for flexibility

With ambitious beginnings, we gave user utmost flexibility, but at the cost of clarity. Now we're sliding on a scale between the two, while also re-evaluating our actual user's current needs.

Limited hours on project

The entire team, including myself has limited time on the project, coupled with the learning curve involved with project complexity. This affects our velocity and frequency to experiment.

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